1kk Privacy Policy

1.1 Account Registration Data

When you create a 1kk account, we collect the following information:

• Full legal name
• Date of birth (to verify you are 21 years of age or older)
• Residential address (including city — Dhaka, Chittagong, Sylhet, Khulna, or other)
• Email address and/or mobile phone number
• Username and encrypted password
• Preferred currency (Bangladeshi Taka, ৳)

1.2 KYC Verification Data

To comply with anti-money-laundering (AML) obligations and to verify the age and identity of players, we may request:

• Government-issued photo ID (National ID card, passport, or driving licence)
• Proof of address (utility bill, bank statement issued within 90 days)
• Proof of payment method ownership (e.g., a screenshot of your bKash or Nagad wallet showing your registered mobile number)
• Source-of-funds declaration for accounts with total deposits above ৳1,00,000

1.3 Financial Transaction Data

When you deposit or withdraw funds, we collect transaction records including payment method identifiers (bKash number, Nagad number, bank account reference), transaction amounts in ৳, timestamps, and transaction status. We do not store full card numbers; card payments are tokenised through our payment processor.

1.4 Platform Usage Data

As you use the 1kk platform, we automatically collect:

• IP address and approximate geographic location
• Device type, operating system, and browser version
• Pages visited, game sessions played, bet amounts, and session duration
• Login timestamps and session logs
• Cookies and similar tracking technologies (see Section 6)

1.5 Customer Support Communications

When you contact 1kk support via email or live chat, we retain records of that correspondence, including your name, contact details, account reference, and the content of your messages. These records are used to resolve disputes, improve service quality, and for staff training purposes.

2.1 Account Management

To create and maintain your 1kk account, verify your identity and age, process login requests, manage your preferences, and communicate important account-related updates such as security alerts, password resets, and policy changes.

2.2 Payment Processing

To process deposits and withdrawal requests via bKash, Nagad, Rocket, Upay, and other supported payment methods. Transaction records are retained for financial reconciliation, dispute resolution, and regulatory compliance purposes.

2.3 Regulatory Compliance & AML

To fulfil our obligations under applicable anti-money laundering regulations, including conducting KYC checks, monitoring transactions for suspicious activity, and making required disclosures to relevant authorities where legally obligated to do so. This processing is a legal obligation and cannot be opted out of.

2.4 Responsible Gaming Monitoring

To identify and respond to signs of problem gambling behaviour. Usage data and account history may be analysed to flag unusual patterns, apply responsible gaming interventions, and enforce self-exclusion or deposit limit requests made by players.

2.5 Fraud Prevention & Security

To detect, prevent, and investigate fraudulent activity, unauthorised account access, bonus abuse, multi-accounting, and other platform security threats. Security-related processing is a legitimate interest of 1kk and is necessary to protect both the platform and its genuine players.

2.6 Marketing Communications

Where you have opted in to marketing communications, we may send you promotional offers, bonus notifications, seasonal promotions (such as Eid or BPL season offers), and platform news by email or SMS. You may opt out of marketing communications at any time by contacting [email protected]. Opting out of marketing does not affect the delivery of essential account communications.

3.1 Payment Service Providers

bKash, Nagad, Rocket, Upay, Visa, Mastercard, and other payment processors receive transaction data necessary to process your deposits and withdrawals. These providers operate under their own privacy policies and are bound by applicable financial data protection standards.

3.2 Identity Verification Partners

Third-party KYC and identity verification service providers may process copies of your identity documents and facial verification data for the purpose of confirming your identity and age. All such providers are contractually required to delete verification data after the process is complete.

3.3 Game Providers

Game providers such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi may receive anonymised session identifiers to deliver game content. These providers do not receive your full personal details and are bound by contractual data processing terms.

3.4 Legal & Regulatory Authorities

1kk may disclose personal data to law enforcement agencies, financial intelligence units, or other regulatory authorities where required to do so by law, court order, or regulatory direction. We will notify you of such disclosure where we are legally permitted to do so.

4.1 Active Account Data

Personal data associated with an active 1kk account is retained for the lifetime of the account, plus a minimum of 5 years after account closure to satisfy AML record-keeping obligations.

4.2 Transaction Records

Financial transaction records, including deposit and withdrawal history, are retained for a minimum of 7 years from the date of the transaction, in accordance with standard financial record-keeping requirements.

4.3 Support Communications

Customer support correspondence is retained for 3 years from the date of the interaction, after which it is securely deleted unless it relates to an unresolved dispute or legal matter.

4.4 Marketing Data

Marketing preference data and opt-in records are retained for 2 years from the date of last interaction, or until you opt out, whichever comes first. On opt-out, your details are removed from active marketing lists within 5 business days and suppressed to prevent accidental re-addition.